Key Benefits

 

• Making up for lack of expertise in a certain area
• Cost-effectiveness

 

Process

 

Consultant responsibilities during the Implementation Phase

• Managing expectations of the client
• Regular communication with the owner and key stakeholders
• Change management, getting the decision implemented
• Resistance anticipation and prevention
• Managing scope

Client responsibilities during the Implementation Phase

• Open and honest communication
• Disclosure of any information that could influence the success of the implementation
• Full and public support of the change process
• Availability of resources within the specified time frame.

To conclude the Implementation Phase, the results should be measured and both the client and consultant must agree that the goal has been achieved.

 

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